Privacy Policy

Last Updated: [Date]

At outletly.co.uk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or register on our website ( https://outletly.co.uk), use our services, and interact with us in connection with our online platform for customers and cleaners.

1. Information We Collect

We collect the following types of personal information from users (both customers and cleaners) who register, use, or interact with our services:

• Personal Information: When registering an account, we may collect the following personal details:
  • Name
  • Email address
  • Phone number (if applicable)
  • Address (for cleaner users)
  • Payment details (such as PayPal and bank account information)
  • Bank account details (for cleaner users when withdrawing funds)
• Payment Information: We collect payment-related information to facilitate top-up and withdrawal transactions, including PayPal account details or bank account numbers. Please note that financial transactions are processed by trusted third-party payment processors (PayPal, bank transfers) and we do not store sensitive payment details.
• Usage Information: We may collect non-personal information related to the use of our website and services, such as IP addresses, browser type, device information, and other usage statistics.

2. How We Use Your Information

We use your personal information for the following purposes:

• Account Registration: To create and maintain user accounts for both customers and cleaners.
• Service Provision: To enable customers to search for cleaners and allow cleaners to offer their services.
• Payment Processing: To facilitate top-ups and withdrawals via PayPal and bank transfer. For cleaners, we may need to verify and process their bank account details for withdrawals.
• Communication: To send account-related notifications, such as confirmation emails, payment receipts, and promotional offers (if opted-in).
• Security and Legal Compliance: To protect the security of your account and ensure compliance with applicable laws, including fraud prevention.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal information with third parties in the following cases:

• Service Providers: We may share your information with third-party service providers who assist us in processing payments (e.g., PayPal, banks), maintaining our platform, and providing customer support.
• Legal Obligations: We may disclose your personal information if required by law, regulation, or legal process, or in response to a valid request by authorities.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you choose to delete your account or if it is inactive for an extended period, we may retain certain data for compliance with legal obligations or to resolve disputes.

5. Security of Your Information

We use commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption for payment details and secure access controls. However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

As a user of our website, you have certain rights regarding your personal information, including:

• Access: You can request access to the personal data we hold about you.
• Correction: You may correct or update your personal information by logging into your account or contacting us directly.
• Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
• Opt-Out of Marketing: If you no longer wish to receive marketing communications, you can opt-out by following the unsubscribe instructions in the email or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and activity on the platform.

You can control cookie settings through your browser. However, please note that disabling cookies may affect your ability to use some features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not controlled or operated by us. This Privacy Policy applies only to our platform, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our platform is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Outletly
Contact page